Helped us to find a better office
Julian called me just as our office renewal was due. We were keen to look at options but far too busy to research etc. ourselves. He narrowed it down to a couple based on our criteria which I visited, chose one and Julian helped us close the deal. Without his help we would have ended up auto-renewing with our existing provider even though we were not happy with them. Julian was helpful, polite, understood our requirements and kept us away from having to deal with pushy sales people.